Psychiatric Emergency Services (PES) in Emergency Departments - Island Health Area

Provided by Island Health

Provides specialized mental health & addiction services, including intensive assessment and crisis intervention for patients arriving at select Emergency Departments with psychiatric disorders, 24 hours a day, 7 days a week.
Psychiatric Emergency Services (PES) are specialized care units within select hospital emergency departments that provide support for individuals aged 17 and over who are experiencing a psychiatric crisis related to mental health and/or substance use. These MSP-covered services are available 24 hours a day, seven days a week at the hospitals listed below. Access PES by attending at the emergency department if needed; no referral is required.
Note: ALL emergency departments support care for those aged 16 and under through the Y Star program. For more information, visit Island Health Children & Youth Services.

Services Provided:
  • Specialized assessment, crisis management and initiation of treatment,
  • Short-term crisis intervention and stabilization,
  • Symptom management and recovery planning,
  • Referral to the most appropriate level of care,
  • Safety and discharge planning.
Note: Services vary per location and may include crisis intervention, discharge planning, case consultation, substance use services, and referrals to community resources as needed.

For any situations that involve immediate risk or harm to self or others, please call 911.
For the Vancouver Island Crisis Line, please call 1-888-494-3888 (toll free).
For a list of Crisis Response resources across Vancouver Island, click HERE

Website: https://www.islandhealth.ca/our...

250-755-7691 (Nanaimo)

Website: https://www.islandhealth.ca/care...

Nanaimo Regional General Hospital - 1200 Dufferin Crescent, Nanaimo, British Columbia, V9S 2B7

250-519-1528 (Victoria)

Website: https://www.islandhealth.ca/our...

Royal Jubilee Hospital - 1952 Bay Street, Victoria, British Columbia, V8R 1J8

Toll Free: 1-888-494-3888 (24-hour Vancouver Island 24-hr crisis line)

Website: https://www.islandhealth.ca/our...

Cost: No cost

Associated Programs/Services

Also offered by Island Health:

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Availability

Service area: Island Health Area + show cities

Service area cities: Alert Bay, Bamfield, Black Creek, Brentwood Bay, Campbell River, Cathedral Grove, Chemainus, Cobble Hill, Comox, Coombs, Cortes Island, Courtenay, Cumberland, Deep Bay, Denman Island, Duncan, Fanny Bay, Gabriola Island, Galiano Island, Gold River, Hornby Island, Horne Lake, Kyuquot, Ladysmith, Lake Cowichan, Langford, Lantzville, Long Beach, Mayne Island, Merville, Mill Bay, Nanaimo, Nanoose Bay, Nitinaht, North Saanich, Parksville, Pender Island, Penelakut Island, Port Alberni, Port Alice, Port Hardy, Port McNeill, Quadra Island, Qualicum Beach, Quathiaski Cove, Saanich, Saanichton, Salt Spring Island, Saturna Island, Sayward, Shawnigan Lake, Sidney, Sointula, Sooke, Tahsis, Tofino, Ucluelet, and Victoria

Ways to Access
  • After Hours Services
  • Provided 1:1 in-person
  • Provided at multiple locations

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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